Returns & Exchanges

We want you to feel comfortable and confident in your Knix essentials, which is why we offer a 30-day window for returns and exchanges on most items. Please note that for hygienic reasons, certain intimate apparel must be returned in its original, unopened packaging.

1

Start Your Return

Visit our online returns portal and enter your order number and zip code to locate your purchase.

2

Select Your Items

Choose the specific items you wish to return or exchange and provide a brief reason for the request.

3

Print and Pack

Download your prepaid shipping label, securely pack your items, and attach the label to the outside of the package.

4

Ship and Refund

Drop your package at the designated carrier location; once received and inspected, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing